TERMS AND CONDITIONS
TERMS AND CONDITIONS
1. General Terms and Conditions of Krumlov Tours, Ing. Karolína Kortusová,
(hereinafter referred to as “GTC”) are valid for all tourism services provided by the travel agency Krumlov Tours, Ing. Karolína Kortusová, Vyšehrad 261, Český Krumlov , 381 01 , Czech Republic.
2. The GTC form an integral part of the contract concluded between the customer and Krumlov Tours, Ing. Karolína Kortusová
Article I – PARTICIPANTS IN THE CONTRACTUAL RELATIONSHIP
The parties to the contractual relationship are:
a) Krumlov Tours Travel Agency, Ing. Karolína Kortusová (hereinafter referred to as Krumlov Tours), Vyšehrad 261, Český Krumlov , 381 01 , Czech Republic, ID No.: 66823501 , registered with the Office competent under §71 (2) of the Trade Licensing Act: Trade Register of the Municipal Office of Č.Krumlov
b) the customer, which may be either a natural or a legal person (hereinafter referred to as the “customer”).
Article II – SUBJECT OF THE CONTRACTUAL RELATIONSHIP
These GTC regulate the rights and obligations of the contracting parties in the sale of: 1. guide and lecturer services according to the following laws and government regulations: Act No. 455/2001 Coll. on Trade Business Government Regulation No. 278/2008 Coll. Amendment to the Trade Licensing Act No. 130/2008 Coll. or 2. catering, transport and other services as individual services according to the individual customer’s request (hereinafter referred to as “individual services”).
Article III – CONTRACTUAL RELATIONSHIP
1. The contractual relationship between the customer and Krumlov Tours in the case of tours in Český Krumlov and other places in the South Bohemia region is established by the conclusion of a contract, i.e. the acceptance and confirmation of the order by Krumlov Tours. The content of the contract is determined by these GTC or any other offer with reference to these GTC.
Article IV – PRICE AND PAYMENT TERMS
1. The customer is obliged to pay the price of the outing:
(a) by bank transfer no later than one week before the start of the tour
b) in case of payment in cash immediately after the end of the walk
Depending on the form of payment, the payment is deemed to be made on the day of receipt of cash or on the day the payment is credited to the Krumlov Tours account.
Article V – CUSTOMER’S RIGHTS AND OBLIGATIONS
(a) the right to the proper provision of the services agreed and paid for in the contract
b) the right to request from the guide and the Krumlov Tours instructor information on all facts known to him/her which concern the services contracted and paid for
c) the right to be informed of any changes in the contracted services
d) the right to withdraw from the contract at any time prior to the commencement of the event or the use of individual services, in accordance with Article VIII
e) the right to make a complaint and to have it settled in accordance with the Krumlov Tours Complaints Procedure
f) the right to protection of personal data
2. The basic obligations of the customer include in particular:
(a) to provide Krumlov Tours with the cooperation necessary for the proper provision and provision of services, in particular to truthfully and completely provide Krumlov Tours with the information requested in the order, including any changes to such information
b) in the case of excursions, to ensure that persons under 18 years of age are accompanied and supervised by an adult participant, and similarly to ensure that persons whose health condition so requires are accompanied and supervised
c) to inform Krumlov Tours without undue delay of any changes in the conditions and content of the agreed services
d) to arrive at the meeting point at the appointed time
e) follow the instructions of the Krumlov Tours guide or other designated person and adhere to the set programme
f) to act in such a way as to avoid damage to health or property to the detriment of other customers and to pay for any damage caused by
g) refrain from any action that would restrict the rights of other customers
h) in the event of cancellation of the contract, the customer shall notify Krumlov Tours of such cancellation and pay the cancellation fee in accordance with these GTC (see Article VII)
(a) to inform their participants about these GTC as well as other information they receive from Krumlov Tours, in particular to inform them about the scope and quality of services.
b) to ensure that all Participants comply with the basic customer obligations which require their personal interaction and which can only be carried out by the individual Participant.
Article VI – DUTIES AND RIGHTS of Krumlov Tours
1. The rights and obligations of customers referred to in Article V are subject to the corresponding obligations and rights of Krumlov Tours.
2. Krumlov Tours is obliged to inform the customer truthfully and properly of all facts concerning the agreed services which are important to the customer and which are known to Krumlov Tours.
Article VII – CANCELLATION AND CHANGES TO AGREED SERVICES
1. Cancellation of agreed services
a) Krumlov Tours shall be entitled to cancel individual services prior to their commencement if, for objective reasons, they are unable to comply with the terms of the contract.
b) Krumlov Tours shall also be entitled to cancel the event if the minimum number of customers, which is pr